Complaints

Complaints

In this practice, we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make, and we respond to patients' concerns in a caring and sensitive way.

If you have a complaint concerning the treatment or the service received at our practice, please contact our Practice Manager who will make sure the issue is dealt with as soon as possible.

If you are not satisfied with the result of our procedure, then a complaint may be referred to:

For NHS Treatment Complaints

NHS England, P.O. Box 16728, Redditch BN7 9PT
Telephone: 0300 311 2233
E-mail: [email protected]

Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP
Telephone: 0345 015 4033
www.ombudsman.org.uk

For Private Treatment Complaints

The Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road, Croydon, Surrey CR0 6BA
Telephone: 08456 120 540

The General Dental Council, 37 Wimpole Street, London W1M 8DQ
Telephone: 0845 222 4141 (the dentists' regulatory body for complaints about professional misconduct)

CQC National Customer Service Centre (Care Quality Commission)
Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA
Telephone: 03000 616161